Refunds & cancellations

88bookings connects clients with independent shops. Each shop sets its own cancellation and refund terms, shown at the time of booking. This page explains the general framework.

Cancelling a booking

Clients can cancel from their bookings page. The shop's cancellation window (for example 24 hours before the appointment) is shown when you book.
Cancelling inside the shop's window may forfeit a deposit if one was taken.

No-shows

Shops may charge a no-show fee where this was disclosed at booking. Repeated no-shows may limit future bookings at that shop.

Deposits

Some shops take a deposit to secure an appointment. Whether a deposit is refundable, and under what conditions, is set by the shop and shown before you pay.

How refunds are paid

Where a refund is due, it is issued by the shop using the original payment method. Processing times depend on the payment provider, typically 3–10 business days.

Disputes

If you can't resolve a refund directly with the shop, contact support@88bookings.ai. We can't force a refund on a shop's behalf, but we will help mediate and review the booking record.

For shop owners

You control your own cancellation window, deposit and no-show rules from your shop settings. Keep them clear and fair — they are shown to every client before they book.

Questions? Contact support@88bookings.ai.